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After-sale Service

  • Do carbon fiber bicycles require special maintenance? + -

    Yes. Carbon fiber frames require regular inspection, especially after an impact or crash. Avoid using a high-pressure water gun when cleaning to avoid damaging the surface of the frame.


  • How to check whether the carbon fiber frame is damaged? + -

    Carefully inspect the surface of the frame for cracks, scratches or areas of discoloration, especially at seams. If you suspect the frame is damaged, it is recommended to contact a professional technician for ultrasonic or X-ray inspection.


  • If the carbon fiber frame is damaged, can it be repaired? + -

    Depends on the extent of damage. Minor scratches and superficial damage can usually be repaired, but if the frame has severe cracks or structural damage, the frame may need to be replaced. It is recommended to contact a professional restoration agency to evaluate the possibility of restoration.


  • How to store carbon fiber bicycles? + -

    Store away from direct sunlight and extreme temperature changes, preferably in a dry, ventilated place. Avoid hanging heavy objects or placing other items on the frame.


  • Can carbon fiber bicycles be modified? + -

    Yes, but be cautious. Carbon fiber frames have strict torque requirements. Be sure to use a torque wrench when modifying to avoid over-tightening. When replacing parts, make sure the new parts are compatible with the frame and installed by a professional technician.

  • How long is the lifespan of a carbon fiber bicycle? + -

    With normal use and good maintenance, carbon fiber bikes can have a very long life. The key is to avoid impacts and overuse, and conduct regular inspections and maintenance.


  • Who should I contact if I have a problem with my carbon fiber bike? + -

    If it is within the warranty period, first contact the store or brand’s after-sales service. When you are out of warranty or encounter specific problems, you can contact professional carbon fiber repair services.